Knowledge management in public administration: a systematic review
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Abstract
Knowledge Management is a tool widely used by public and private institutions, optimizing their results and generating added value in the organization thanks to the experiences and skills of the collaborators, which motivated the investigation by the cited authors about the management of the knowledge in public administration. A systematic review was carried out in databases on knowledge management in public administration from the period 2011 to 2021. The research is based on the methodology of Kitchenham (2004) and Okoli and Schabram (2010). The necessary results with the empirical and theoretical information in public administration policies where knowledge management is used. The results show that knowledge management contributes significantly to the efficiency of public administration institutions.
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