Experiencias gastronómicas en la hotelería desde la inteligencia emocional del huésped: una revisión bibliográfica
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Abstract
Hotel gastronomy has become a key component of the guest experience, with a growing emphasis on emotional processes. This study aimed to analyze the role of guests’ emotional intelligence in the perception of hotel gastronomic experiences. An integrative literature review with a qualitative-descriptive approach was conducted, including peer-reviewed articles published between 2001 and 2025 retrieved from Scopus, Web of Science, and Google Scholar. Findings indicate that emotional intelligence shapes affective responses, service evaluation, satisfaction, and loyalty. The study concludes that incorporating emotional intelligence into hospitality research enhances the explanatory power of customer experience models and supports more comprehensive theoretical frameworks.
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